Refund Policy
Last updated: October 29, 2024
Thank you for choosing DDG Professionals. We are committed to providing high-quality services and products to our clients. Please review our refund and cancellation policies below.
1. Appointment Deposit Policy
A non-refundable deposit of ₱1000 is required to secure your appointment. This deposit ensures your booking and is deducted from the total balance due after your session.
No deposit, no appointment: Without the deposit, appointments cannot be secured or confirmed.
2. Appointment Booking and Cancellation
Advance Booking Requirement: Appointments must be booked at least 24 hours before the desired date. Same-day or on-the-spot bookings are not permitted.
Late and No-Show Policy:
A 15-minute grace period is allowed. After 15 minutes, the appointment will be marked as cancelled.
Late Arrivals: A late fee of ₱250 will apply for clients arriving past the scheduled time within the 15-minute grace period.
Cancelled Appointment or No-Show: If you arrive more than 30 minutes late or do not attend your appointment, it will be considered cancelled, and the deposit will not be refunded.
3. Rescheduling and Changes to Appointments
Notice Requirement: Clients are required to provide 48 hours’ notice for any changes or rescheduling of appointments. This allows us to accommodate other clients and avoid additional fees.
Rescheduling Fee: A fee of ₱350 will apply for rescheduling if 48 hours’ notice is not provided.
4. Cancellations and Forfeiture
24-Hour Cancellation Requirement: Cancellations made less than 24 hours before the scheduled appointment will result in forfeiture of the deposit.
Strict No Refund Policy: All cancelled appointments and no-shows are non-refundable. The deposit will not be returned under these circumstances.
5. Product Refunds and Returns
Physical Products: For products purchased from DDG Professionals, we accept returns within [specify timeframe, e.g., 14 or 30 days] of purchase if the item is unopened and in original condition. Please note that shipping fees are non-refundable.
Digital Products: Due to the nature of digital products, all sales are final and non-refundable once the product has been accessed or downloaded.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us:
DDG Professionals
+63 9958731880
DANAROSE RESIDENCES MOLINO III, BACOOR, CAVITE, 4102 PHILIPPINES
Thank you for choosing DDG Professionals! We appreciate your understanding and cooperation in ensuring a smooth delivery experience.
FAQS
How long do lash extensions typically last?
Lash extensions can last anywhere from 4 to 6 weeks, depending on your natural lash growth cycle and how well you care for them. To maintain their longevity, we recommend coming in for touch-up appointments every 2-3 weeks to replace any lashes that have naturally shed and to keep your lashes looking full and beautiful.
Are lash extensions safe for my natural lashes?
Yes, lash extensions are safe when applied by our skilled technicians. We use premium materials and adhere to strict hygiene standards to protect the health of your natural lashes. Our extensions are lightweight and applied individually, ensuring that they won't damage your natural lashes when properly maintained.
How should I prepare for my lash extension appointment?
To prepare for your lash extension appointment, please arrive with clean, makeup-free lashes. Avoid using oil-based products around your eyes as these can affect the adhesive. If you wear contact lenses, it's a good idea to bring your glasses for after the appointment. Lastly, feel free to bring any photos or ideas for the lash style you desire; our lash artists will be happy to consult with you to achieve your desired look.
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Step 1: Sign Up
Click the “Sign Up” button and fill out your details to join our beauty community. It’s quick and easy!
Step 2: Receive Your Promo Code
Once you’re signed up, check your email for your exclusive promo code. Make sure to save it for checkout!
Step 3: Shop & Save
Browse our collection of premium lash and brow products or book your favorite service. Apply your promo code at checkout and enjoy instant savings!
Why Sign Up?
Access exclusive deals and discounts
Be the first to know about new arrivals and promos
Enjoy a seamless shopping and booking experience
Unlock Your Exclusive Discount in 3 Simple Steps!
Step 1: Sign Up
Click the “Sign Up” button and fill out your details to join our beauty community. It’s quick and easy!
Step 2: Receive Your Promo Code
Once you’re signed up, check your email for your exclusive promo code. Make sure to save it for checkout!
Step 3: Shop & Save
Browse our collection of premium lash and brow products or book your favorite service. Apply your promo code at checkout and enjoy instant savings!
Why Sign Up?
Access exclusive deals and discounts
Be the first to know about new arrivals and promos
Enjoy a seamless shopping and booking experience
USEFUL LINKS
Home Base Studio Location
ADDRESS
DANAROSE RESIDENCES MOLINO III, BACOOR,
CAVITE, 4102, PHILIPPINES
CONTACT US
+63 9958731880
Refund Policy
Last updated: October 29, 2024
Thank you for choosing DDG Professionals. We are committed to providing high-quality services and products to our clients. Please review our refund and cancellation policies below.
1. Appointment Deposit Policy
A non-refundable deposit of ₱1000 is required to secure your appointment. This deposit ensures your booking and is deducted from the total balance due after your session.
No deposit, no appointment: Without the deposit, appointments cannot be secured or confirmed.
2. Appointment Booking and Cancellation
Advance Booking Requirement: Appointments must be booked at least 24 hours before the desired date. Same-day or on-the-spot bookings are not permitted.
Late and No-Show Policy:
A 15-minute grace period is allowed. After 15 minutes, the appointment will be marked as cancelled.
Late Arrivals: A late fee of ₱250 will apply for clients arriving past the scheduled time within the 15-minute grace period.
Cancelled Appointment or No-Show: If you arrive more than 30 minutes late or do not attend your appointment, it will be considered cancelled, and the deposit will not be refunded.
3. Rescheduling and Changes to Appointments
Notice Requirement: Clients are required to provide 48 hours’ notice for any changes or rescheduling of appointments. This allows us to accommodate other clients and avoid additional fees.
Rescheduling Fee: A fee of ₱350 will apply for rescheduling if 48 hours’ notice is not provided.
4. Cancellations and Forfeiture
24-Hour Cancellation Requirement: Cancellations made less than 24 hours before the scheduled appointment will result in forfeiture of the deposit.
Strict No Refund Policy: All cancelled appointments and no-shows are non-refundable. The deposit will not be returned under these circumstances.
5. Product Refunds and Returns
Physical Products: For products purchased from DDG Professionals, we accept returns within [specify timeframe, e.g., 14 or 30 days] of purchase if the item is unopened and in original condition. Please note that shipping fees are non-refundable.
Digital Products: Due to the nature of digital products, all sales are final and non-refundable once the product has been accessed or downloaded.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us:
DDG Professionals
+63 9958731880
DANAROSE RESIDENCES MOLINO III, BACOOR, CAVITE, 4102 PHILIPPINES
Thank you for choosing DDG Professionals! We appreciate your understanding and cooperation in ensuring a smooth delivery experience.
FAQS
How long do lash extensions typically last?
Lash extensions can last anywhere from 4 to 6 weeks, depending on your natural lash growth cycle and how well you care for them. To maintain their longevity, we recommend coming in for touch-up appointments every 2-3 weeks to replace any lashes that have naturally shed and to keep your lashes looking full and beautiful.
Are lash extensions safe for my natural lashes?
Yes, lash extensions are safe when applied by our skilled technicians. We use premium materials and adhere to strict hygiene standards to protect the health of your natural lashes. Our extensions are lightweight and applied individually, ensuring that they won't damage your natural lashes when properly maintained.
How should I prepare for my lash extension appointment?
To prepare for your lash extension appointment, please arrive with clean, makeup-free lashes. Avoid using oil-based products around your eyes as these can affect the adhesive. If you wear contact lenses, it's a good idea to bring your glasses for after the appointment, as you should avoid getting your new lashes wet for the first 24 hours. Lastly, feel free to bring any photos or ideas for the lash style you desire; our lash artists will be happy to consult with you to achieve your desired look.
USEFUL LINKS
Home Base Studio Location
ADDRESS
DANAROSE RESIDENCES MOLINO III, BACOOR,
CAVITE, 4102, PHILIPPINES
CONTACT US
+63 9958731880