Shipping Policy

FAQS

How long do lash extensions typically last?

Lash extensions can last anywhere from 4 to 6 weeks, depending on your natural lash growth cycle and how well you care for them. To maintain their longevity, we recommend coming in for touch-up appointments every 2-3 weeks to replace any lashes that have naturally shed and to keep your lashes looking full and beautiful.

Are lash extensions safe for my natural lashes?

Yes, lash extensions are safe when applied by our skilled technicians. We use premium materials and adhere to strict hygiene standards to protect the health of your natural lashes. Our extensions are lightweight and applied individually, ensuring that they won't damage your natural lashes when properly maintained.

How should I prepare for my lash extension appointment?

To prepare for your lash extension appointment, please arrive with clean, makeup-free lashes. Avoid using oil-based products around your eyes as these can affect the adhesive. If you wear contact lenses, it's a good idea to bring your glasses for after the appointment. Lastly, feel free to bring any photos or ideas for the lash style you desire; our lash artists will be happy to consult with you to achieve your desired look.

Unlock Your Exclusive Discount in 3 Simple Steps!

Step 1: Sign Up

Click the “Sign Up” button and fill out your details to join our beauty community. It’s quick and easy!

Step 2: Receive Your Promo Code

Once you’re signed up, check your email for your exclusive promo code. Make sure to save it for checkout!

Step 3: Shop & Save

Browse our collection of premium lash and brow products or book your favorite service. Apply your promo code at checkout and enjoy instant savings!

Why Sign Up?

  • Access exclusive deals and discounts

  • Be the first to know about new arrivals and promos

  • Enjoy a seamless shopping and booking experience

Unlock Your Exclusive Discount in 3 Simple Steps!

Step 1: Sign Up

Click the “Sign Up” button and fill out your details to join our beauty community. It’s quick and easy!

Step 2: Receive Your Promo Code

Once you’re signed up, check your email for your exclusive promo code. Make sure to save it for checkout!

Step 3: Shop & Save

Browse our collection of premium lash and brow products or book your favorite service. Apply your promo code at checkout and enjoy instant savings!

Why Sign Up?

  • Access exclusive deals and discounts

  • Be the first to know about new arrivals and promos

  • Enjoy a seamless shopping and booking experience

Home Base Studio Location

ADDRESS

DANAROSE RESIDENCES MOLINO III, BACOOR,

CAVITE, 4102, PHILIPPINES

CONTACT US

+63 9958731880

Shipping Policy

Last updated: October 29, 2024

Thank you for shopping with DDG Professionals! We strive to provide a seamless shopping experience and ensure your products arrive promptly and safely. Please review our updated shipping policy carefully.

1. Shipping Fees

  • Buyer Responsibility: All shipping fees are typically covered by DDG Professionals to ensure your items reach you, no matter where you are in the Philippines. However, in cases of failed delivery due to reasons beyond our control (e.g., customer unavailability), additional shipping fees may apply for re-delivery.

  • Non-Refundable: Shipping fees are non-refundable, even in the event of returns or exchanges, unless otherwise specified under our Return Policy.

2. Processing Time

  • Order Processing: Orders are processed within 1-3 business days, excluding weekends and holidays. Once processed, you will receive a confirmation email with tracking information.

  • Delays: Processing times may vary during peak periods or holidays. We will notify you of any delays via email.

3. Shipping Options & Delivery Times

  • We offer several shipping options to accommodate your needs, with estimated delivery times based on the destination:

    • Standard Shipping: 5-7 business days (domestic)

    • Express Shipping: 2-3 business days (domestic)

    • International Shipping: Delivery times vary depending on the country and customs processing times.

  • Note: Delivery times are estimates and do not account for any potential delays caused by the carrier, customs, or unforeseen circumstances.

4. International Shipping

  • Coverage: We currently offer international shipping to select countries. Import duties, taxes, and customs fees are the buyer's responsibility and may vary based on the destination country's policies.

  • Customs Clearance: Delays due to customs are beyond our control. We recommend checking with your local customs office for any potential fees or restrictions before placing an order.

5. Order Tracking

  • Once your order is shipped, you will receive an email with tracking information. You can track your package through the carrier’s website. If you do not receive tracking information within the estimated processing time, please contact us for assistance.

6. Failed Deliveries or Unaccepted Packages

  • Customer Responsibility: If you are unable to accept the package upon delivery and it is returned to us, we may charge additional fees for re-delivery. As we shoulder the shipping fees upfront, failure to pick up the package results in wasted resources, which we aim to avoid.

  • No Cancellation/Return/Exchange: Once an order has been shipped, cancellations, returns, and exchanges are not permitted. Please ensure all details are correct before placing your order to avoid any inconvenience.

7. Lost or Stolen Packages

  • Responsibility: DDG Professionals is not responsible for lost or stolen packages once they are in the carrier’s possession.

  • Claims: If your package is lost or stolen, please contact the carrier directly with your tracking information to file a claim. We are happy to assist you in locating your package but cannot issue refunds or replacements for lost or stolen items.

8. Incorrect Shipping Information

  • It is the buyer's responsibility to ensure that all shipping information is accurate. We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses. In cases where packages are returned due to address errors, additional shipping fees may apply for re-delivery.

9. Contact Us

For questions or assistance regarding your order and shipping, please reach out to our customer service team at

www.ddgprofessionals.com or through @ddg.professionals on social media.

Thank you for your continued trust in DDG Professionals! If you have any questions or concerns, please feel free to contact our customer support team.

FAQS

How long do lash extensions typically last?

Lash extensions can last anywhere from 4 to 6 weeks, depending on your natural lash growth cycle and how well you care for them. To maintain their longevity, we recommend coming in for touch-up appointments every 2-3 weeks to replace any lashes that have naturally shed and to keep your lashes looking full and beautiful.

Are lash extensions safe for my natural lashes?

Yes, lash extensions are safe when applied by our skilled technicians. We use premium materials and adhere to strict hygiene standards to protect the health of your natural lashes. Our extensions are lightweight and applied individually, ensuring that they won't damage your natural lashes when properly maintained.

How should I prepare for my lash extension appointment?

To prepare for your lash extension appointment, please arrive with clean, makeup-free lashes. Avoid using oil-based products around your eyes as these can affect the adhesive. If you wear contact lenses, it's a good idea to bring your glasses for after the appointment, as you should avoid getting your new lashes wet for the first 24 hours. Lastly, feel free to bring any photos or ideas for the lash style you desire; our lash artists will be happy to consult with you to achieve your desired look.

Home Base Studio Location

ADDRESS

DANAROSE RESIDENCES MOLINO III, BACOOR,

CAVITE, 4102, PHILIPPINES

CONTACT US

+63 9958731880